Customer Care Specialist

Smartsupp, as part of Abugo, builds an AI customer service platform used by over 100,000 e-shops and businesses worldwide to deliver top-notch support.

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And now we're looking for someone to take care of our customers (e-commerce businesses across the world) over chat and email, in Czech and English. Support here also runs on an AI agent maintained by this same team, so there's a second track open to you if that turns out to be your thing.

👀 About us

Smartsupp is a live chat, chatbot and AI-conversation platform in one product, helping e-commerce businesses turn visitors into customers. We're AI-first as a way of working, not just a slogan. We run on Claude, with our own internal tools and an AI Academy to get you fluent. The goal: an autonomous organization where repetitive work gets handled and your time goes to what needs judgment.

🎯 Your Role

• You're the first person our customers reach, and you stay with their problem until it's actually solved.
• You help our customers understand the product, get set up, and get real value out of Smartsupp.
• You troubleshoot technical issues, reproduce bugs, and hand them to product and engineering with everything they need.
• You spot patterns in what customers keep struggling with and make sure the right people hear about it.
• You look after the quality of our support: the answers, the tone, and the recurring questions.
• If it's your thing, you can grow into maintaining our AI support agent. No experience needed, just curiosity and dedicated time to learn.
• Day to day you'll work in Intercom, Linear, Jira, Confluence and Claude.

🔍 About You

• Customers come first. You're finished when the problem is actually solved, not when the ticket is closed.
• You don't rattle easily. When customers reach out frustrated, you stay calm and hold your ground.
• You're genuinely tech-savvy. You find your way around new tools fast, test scenarios yourself, and break problems down logically.
• You communicate clearly and confidently in written Czech and English.
• You're curious about AI tools. You'll use them here every day and we'll teach you how.
• Nice to have: browser devtools, basic HTML/CSS, curiosity about JavaScript.

We're primarily looking for someone mid-level, but if you're earlier in your career with some customer care or SaaS experience already, we'd love to hear from you.

🚀 Why you'll like it here

• Real ownership: you'll take charge of your own area within months, not years.
• A direct line to product and engineering: what you report gets built.
• Space to grow as new areas open up.
• Work Smart is one of our values: effort goes into what actually has value, not busywork.

🎁 Benefits

• 25 days of vacation, 2 sick days.
• Learning budget.
• Language lessons.
• Multisport card.
• Dog-friendly office.
• Company events, offsites and teambuildings.